Formbricks

Manages contact records with custom attributes and dynamic audience segmentation. Users create contact profiles, define custom attributes, build segments with filter logic, and view contact interaction history. Enables personalized survey targeting based on contact properties, behaviors, and survey responses.

Connects Formbricks with external tools and automates workflows. Users configure integrations with platforms like Slack, Google Sheets, Notion, Airtable, and custom webhooks. Survey response data automatically syncs to connected tools when responses are submitted, enabling automated workflows and data centralization.

Enables surveys in multiple languages for global audiences. Users add language translations to surveys, set default and fallback languages, manage language-specific question variations, and automatically display surveys in user's preferred language based on browser settings. The system supports translation of all survey content including questions, answers, and UI text. Language detection can be overridden via URL parameters or SDK settings.

Captures and analyzes survey responses from all channels. Users view individual responses with metadata, filter and segment response data, export results, and see aggregate analytics including completion rates, drop-offs, and answer distributions. Supports real-time response streaming, historical analysis, and response quotas to control survey exposure.

Core survey creation and configuration capabilities. Users design surveys with various question types (multiple choice, NPS, rating, open text, file uploads, matrix, ranking, etc.), configure logic and branching, style surveys with custom themes, manage survey lifecycle from draft to live, and access pre-built templates. Includes survey sharing via multiple channels (email, link, embedded), response collection, and status monitoring.

Controls when, where, and to whom surveys are shown. Users configure display triggers for in-app surveys, create audience segments based on contact attributes, schedule survey availability, and distribute surveys through multiple channels (in-app widgets, direct links, email, QR codes). Includes single-use links, personal links tied to contacts, and response quota management.

Team member management and permission controls. Users invite team members to organizations, assign roles with specific permissions (owner, manager, member, billing), create teams for workspace access control, and manage API keys for programmatic access. Enterprise features include SSO, two-factor authentication, and advanced role management.

Organizational structure where users create and configure workspaces (called 'projects' internally) within organizations. Each workspace can operate in either 'surveys' mode (for feedback collection) or 'cx' mode (for customer experience management). Users configure workspace settings including name, industry, survey channel (in-app or link-based), branding, team assignments, and integrations. Workspaces contain separate production and development environments with distinct API keys.